Spendy Support

Need help with Spendy? Contact us at jake@onessa.app.

What to Include

To help us investigate, please include:

Your Spendy app version
Your device model and iOS, iPadOS, or macOS version
A short description of what happened and the steps that led to it
A screenshot, if it does not contain sensitive information

Please do not email financial records, receipt images, or backup files unless we specifically ask for them.

iCloud Sync and Shared Ledgers

Confirm that you are signed in to the intended Apple Account and that iCloud Drive is enabled.
Check your internet connection and Spendy's sync status before editing the same ledger on another device.
For a shared ledger, confirm that the invitation was accepted with the correct Apple Account.

Permissions

Calendar, Reminders, Contacts, Camera, Photos, notifications, and biometric features depend on the permissions available in Apple Settings or System Settings. If a feature is missing, confirm that its permission is enabled for Spendy.

Purchases

If Premium is not recognized, use Restore Purchases in the App and make sure you are signed in with the Apple Account used for the original purchase. Billing and refund requests are handled by Apple.

Backups

Keep the original backup file until you have confirmed that a restore completed successfully. Review the confirmation shown by the App before starting a restore.

Legal

Last updated: August 5, 2026